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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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malikm bush

September 17, 2026

5  out of  5
rating by malikm bush
"Very helpful with explaining and getting me the best rate thanks"
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Hannah Lombardi

September 11, 2026

5  out of  5
rating by Hannah Lombardi
"I had a great experience here. This was my first time setting up insurance therefore I was a bit nervous but they eased my mind by walking me through it and answering my questions. I talked to a couple of different team members and both were extremely kind and helpful throughout the process."
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Anwar Khader

September 10, 2026

5  out of  5
rating by Anwar Khader
"Exceptional service, all staff are very friendly & ready to help with all the inquiries. I always recommend Jim Donahue - State Farm to all my friend’s & colleagues."
We responded:
"We’re thrilled to have you as a new customer here at the Donahue Agency. Welcome Anwar!"
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maureen lennon

September 2, 2026

5  out of  5
rating by maureen lennon
"Amazing customer service from Jim and his staff (Janelle and Bridgett) . Cannot say enough good things. 10/10. I always feel covered ."
We responded:
"On behalf of my amazing team, thank you Maureen!!
It’s been our pleasure serving you and your family."
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Zak Leasure

August 31, 2026

5  out of  5
rating by Zak Leasure
"Excellent service from everyone here. Molly, Janell, and Jim were extremely kind, knowledgeable, and patient through the entire process."
We responded:
"Molly, Janell and the rest of my amazing team at the Donahue Agency really appreciate your kind words.
Thanks Zak!"
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Michael Hattie

August 31, 2026

5  out of  5
rating by Michael Hattie
"I asked a question on the website & received a very quick & friendly reply."
We responded:
"So glad that you’re pleased with the response of my team, Michael. We take great pride in providing the best customer service in the business. Thank you!"
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John Forbis

August 28, 2026

5  out of  5
rating by John Forbis
"Signing up for homeowners and auto insurance with Jim & Janell State Farm was so easy. Janell walked me through everything, answered all my questions, and had both policies bundled and ready to go way faster than I expected. Rates were reasonable too.

The best part was being able to handle most of it over text, super convenient and saved me a ton of time. Customer service was great the whole way through, friendly and helpful, never felt like I was just a number. If you need home or auto insurance, I’d definitely recommend them."
We responded:
"Wow John, thanks! We still believe the human touch matters and we are so glad that you appreciate that."
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Jack Donahue

August 26, 2026

5  out of  5
rating by Jack Donahue
"Excellent customer service made signing up for insurance easy, transparent, and pain free. Jim is genuine and highly knowledgeable and is supplemented with great staff!"
We responded:
"I always knew you were my favorite nephew. Thanks Jack!"
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Mike Collins

August 25, 2026

5  out of  5
rating by Mike Collins
"Great customer service! Been a customer for over 15 years, Jim & his staff are the best!"
We responded:
"It has been our pleasure to work with you over these 15 years, Mike. My team and I appreciate you and your business!"
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Julia Murphy

August 18, 2026

5  out of  5
rating by Julia Murphy
"Thank you to both Dante and Janelle for providing exceptional service in helping bundle auto and home policy for us. Excellent communication and support. Well done!"
We responded:
"Thank you Julia! The savings with the bundle is usually significant. So glad the team was able to package it to your satisfaction."
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John McNett

August 17, 2026

5  out of  5
rating by John McNett
"I have been a State Farm customer for over 30 years. In all of that time, I’ve had several agents that I worked with as I moved states and cities. None of them were as pleasant and effective as the team at Jim Donahue’s office! In my nine years with them, they have consistently answered the phone, treated me with respect, followed through with every request and solved every problem! They are the best State Farm team with which I’ve had the pleasure to do business."
We responded:
"Not entirely sure what we did to earn such praise, but we’ll keep trying. On behalf of my team and I, thanks John!"
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Billy Purl

August 17, 2026

5  out of  5
rating by Billy Purl
"Service is great. Janell is the Best"
We responded:
"So glad we were able to assist with your new property. If anyone can find a solution, it’s Janell. Great to have you on board Billy!"
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Jake Silverman

August 13, 2026

5  out of  5
rating by Jake Silverman
"Very helpful and communicative throughout the process!"
We responded:
"The team is laser focused on the process. It’s very nice of you to recognize it. Thanks Jake!"
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Andy McCoy

August 13, 2026

5  out of  5
rating by Andy McCoy
"Been with this team for a long time. Everybody is great and personable. Their help is a phone call away. 11/10 would recommend to anyone needing insurance."
We responded:
"Thanks Andy. My team and I really appreciate that and enjoy having you as a customer!"
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Catherine McCrory

August 11, 2026

5  out of  5
rating by Catherine McCrory
"There’s never a time when I call the office that they are not on top of it and providing service quickly. Have recommended this office many times and will continue to do so."
We responded:
"Wow Cathy, on behalf of my entire team at the Donahue Agency, thank you!!"
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Jordan Veome

August 7, 2026

5  out of  5
rating by Jordan Veome
"Great service and very quick turnarounds"
We responded:
"Speed and efficiency are what we preach here at the Donahue Insurance Agency.
Thank you Jordan, for recognizing my amazing team."
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Trish Ivansek

August 6, 2026

5  out of  5
rating by Trish Ivansek
"Janelle at Jim’s office is fantastic! I always get the best service!!"
We responded:
"We all think that you’re fantastic too, Trish.
Thanks for being a great customer with the Donahue Agency for over 30 years!"
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Tom Levato

August 3, 2026

5  out of  5
rating by Tom Levato
"Jim and his team Janell, Molly and Dante did a fantastic job in assisting me stayed on the phone as long as they needed to get me through a very difficult situation. They are great to work with."
We responded:
"I’m very fortunate to have such a fantastic team, and you are so nice to acknowledge them. Thank you Tom!"
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Tamara McGeever

July 31, 2026

5  out of  5
rating by Tamara McGeever
"Molly is absolutely wonderful, patient, knowledgeable, very kind. The price she quoted me for Condo Insurance was fantastic!!! I’m so glad I will be able to work with her on my policies. Thank you so much Molly!!!"
We responded:
"We are all big Molly fans here at the Donahue Agency. Thanks Tamara, for acknowledging her efforts and choosing us as your insurance provider!"
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Sandy Lufrano

July 30, 2026

5  out of  5
rating by Sandy Lufrano
"I’ve been with Jim Donahue for quite a while, bounced back-and-forth between a few other insurance companies due to cost, and eventually settled on State Farm with Jim and his team. The staff is always friendly, if they’re busy, they’ll call you right back, and most importantly, they always have you and your families best interest in mind."
We responded:
"We always welcome home our favorite customers at the Donahue Agency. Thanks Sandy, for your business and your kind words."
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Connie Piske

July 28, 2026

5  out of  5
rating by Connie Piske
"The service here is really great. Everyone is the office is so kind, knowledgeable and patient. They answered all of my questions were very informative, and they took the time to really explain everything to me. I’m very happy with the service I was provided"
We responded:
"Thanks Connie! We’re thrilled that you are pleased with your Donahue Agency experience. "
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Jack Dudley

July 24, 2026

5  out of  5
rating by Jack Dudley
"Jim's office helped me with both my renters insurance and auto - wonderful experience!!"
We responded:
"We are thrilled that you have had good experience working with the Donahue Agency Team. Thanks Jack!"
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Grace D.

July 20, 2026

5  out of  5
rating by Grace D.
"Needed to update my insurance after getting married, was really dreading the process but Jim Donahue’s team including Jim and Janell could not have made the process any easier! They were so responsive, and they helped me check off a (months long) to-do list task in a few days."
We responded:
"Glad to assist here Grace, but even more glad to have you and Zak as customers. Thanks for the business and your kind words!"
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Tim Trompeter

July 20, 2026

5  out of  5
rating by Tim Trompeter
"I have been a client of Jim Donahue and his office for 20 years now. Always professional, and ready to help when needed!"
We responded:
"My team and I at the Donahue agency appreciate you, your business and your kind words. Thanks Tim!"
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Cindy

July 17, 2026

5  out of  5
rating by Cindy
"This team is excellent! Our agent is Molly and she is simply amazing! So informative and kind and makes the process so pleasant. Thank you 😊"
We responded:
"We love Molly too! So glad to be of service to you and your family. Thank you Cindy!"