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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Isaura Deniz

June 26, 2025

5  out of  5
rating by Isaura Deniz
"Everything was very nices and fast whith my request thanks again.l will really recommend this offices 🙏🙏"
We responded:
"My team thanks you. I thank you, And State Farm thanks you. Have a Happy 4th Isaura! "
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Yolanda Lewis

June 26, 2025

5  out of  5
rating by Yolanda Lewis
"On if the best companies ever! Good/Excellent staff to work with, kind, helpful, understanding, I'll recommend them to anyone!!! Always there when you need them🥰 The very best!!"
We responded:
"Hi Yolanda, thank you so much for your kind words. We are here to assist and look forward to working with you for many years. "
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Kaitlyn

June 26, 2025

1  out of  5
rating by Kaitlyn
"I would not recommend. Incorrectly charged and then would not help me to correct the problem or get a refund."
We responded:
"Hi Kaitlyn, I tried to find you in our system and it seems that you're not a client of ours. I believe you reviewed the wrong insurance agency. If you'd like to call our office, we'd be happy to help."
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Kaitlyn Dunne

June 26, 2025

1  out of  5
rating by Kaitlyn Dunne
"I would not recommend working with this Agent. I was told false information and was being incorrectly charged for a car I no longer owned. Then was charged double for a new car. Very poor communication!"
We responded:
"Hi Kaitlyn, I'm sorry to hear that you had a frustating experience. This is not the level of service I expect for my clients. If you would like to speak in a calming environment, after the billing breakdown is provided please give us a call. Thank you. "
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Matt Stein

June 25, 2025

5  out of  5
rating by Matt Stein
"Jim and his team have provided excellent service for years! Friendly staff, quick to respond, I feel fully supported!"
We responded:
"The entire Donahue Agency thanks you Matt!!"
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Ryan Petit

June 25, 2025

5  out of  5
rating by Ryan Petit
"I have been working with Janell at this State farm branch since college and could not be more happy with the level of service on my car, home, and small business insurance. The whole tam here is very well versed in what they do and incredibly responsive over phone and email. Would highly recommend giving them your business"
We responded:
"Well I’m happy with the golf lessons you provided Ryan, so I guess we’re even. Many thanks!"
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Randall McClellan

June 22, 2025

5  out of  5
rating by Randall McClellan
"Great customer service. Glad we have these folks as our State Farm agent!"
We responded:
"My team and I are thrilled to have you as a customer Randall. Thanks for your business!"
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Thomas Schoder

June 19, 2025

5  out of  5
rating by Thomas Schoder
"The J.D. State Farm agency is the best I have every had for home and auto insurance. They always respond quickly and have the best policies and rates."
We responded:
"You are too kind Tom. I will be sure to pass along your comments to my amazing team, thank you!"
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tmstulg

June 17, 2025

5  out of  5
rating by tmstulg
"Jim and his team are great to work with and very knowledgeable. I highly recommend this State Farm team."
We responded:
"Thank you for the review and recommendation!"
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Steve Suzuki

June 14, 2025

5  out of  5
rating by Steve Suzuki
"For the past 15 years Jim and his staff have been top notch professionals. They’ve handled all our issues with prompt and excellent results."
We responded:
"I remember the day we onboarded you Steve. Those 15 years flew by! Our hope is that we continue this great relationship for 15 more and beyond. Thank you!"
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zoe t

June 12, 2025

5  out of  5
rating by zoe t
"My family has worked with Jim Donahue’s office for many years without any complaints! More recently I have needed some policies written with a quick turnaround and they have always followed through SO quickly. Thank you to everyone who works at the office"
We responded:
"Zoe - So glad that you and your family are pleased with our service. Thanks to all of you for your business and thoughtfulness!"
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Norman Rick

June 11, 2025

5  out of  5
rating by Norman Rick
"Great staff and great service, they’re always available to assist when needed!"
We responded:
"We aim to please Norman. Just like an office full of “Good Neighbors”. Thanks for your thoughts and your business!"
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Karen Van Dyck

June 9, 2025

5  out of  5
rating by Karen Van Dyck
"State Farm is always responsive, and fair. The people are friendly and reassuring to work with. Yes, 5 stars! Janell, a special thanks to you."
We responded:
"Very glad that you’re satisfied Karen. Thanks for being a valued customer!"
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James Andreoni

June 5, 2025

5  out of  5
rating by James Andreoni
"We have been with them for many years. They are very good people to deal with and recommend them highly."
We responded:
"It has been our pleasure serving you and your family Jim. Thanks for your business!"
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Katie Chomko

May 27, 2025

5  out of  5
rating by Katie Chomko
"Been a State Farm customer for many years but switched to Jim Donahue's office because I needed someone licensed in both IL and IN. A couple months later I had an issue with an errant classification on my 19- year- old son's driver's record by the Secretary of State. Their error would have doubled the cost of our insurance. Janelle and Molly in Jim's office went above and beyond to successfully get the issue resolved. I highly recommend Jim Donahue's office!"
We responded:
"Thanks for the kind words Katie. The Donahue Team takes great pride in exceeding expectations with all of our customers in every state that we service. We really appreciate you and your business!"
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Julianne Borrelli

May 21, 2025

5  out of  5
rating by Julianne Borrelli
"I can't begin to say enough about these wonderfully helpful souls here at the Jim Donahue State Farm office. They offer customers a solid professional connection, with honest and friendly service. A huge shout-out has to go to Janell; for keeping it positive, from my very first call, she has been a rockstar for over 40 years👍"
We responded:
"My mission is to keep Janell for another 40 years. She is the best in the business, and my entire team strives to be there for all of our customers, each and every day. Thanks again Julianne!"
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Libby Chase

May 19, 2025

5  out of  5
rating by Libby Chase
"We are longtime clients of Jim. He and his team, Janell specifically, are top notch! They are incredibly responsive, prompt with any request and I couldn’t recommend more."
We responded:
"My team makes me look good Libby. I could not do this without them. Thanks for the recommendation and your kind words!"
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Katrina Robinson

May 19, 2025

5  out of  5
rating by Katrina Robinson
"I have been with Jim Donahue's office for 24 years and highly recommend them! Excellent customer service, very responsive, and they treat you like family while helping take care of your insurance needs for all the curve balls life throws at you!"
We responded:
"Curve balls are hard to hit , that’s for certain. We try to help our customers hit home runs. Thanks Katrina!"
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tony scola

May 12, 2025

5  out of  5
rating by tony scola
"This agency is one of the best I’ve ever dealt with. The girls that work in the office are some of the most Nicest people I’ve ever dealt with. I would recommend this agency to anyone. They made getting insurance on our new house in Cars seamless. Thank you for being a great agent."
We responded:
"You and your family have been fantastic customers for many years. It’s been a pleasure working with the entire Scola family. Thanks Tony!"
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Steven

May 7, 2025

5  out of  5
rating by Steven
"This office is professional, responsive, and helpful in all aspects."
We responded:
"Really appreciate that Steven!"
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Andrea Reyes

April 30, 2025

5  out of  5
rating by Andrea Reyes
"Angela Layden was fantastic!! Very informative, honest and professional. Thank you for your help."
We responded:
"Angela has been a wonderful addition to Team Donahue. Thanks Andrea!"
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Elizabeth Skly

April 30, 2025

5  out of  5
rating by Elizabeth Skly
"Jim’s team always provides me with the best service and handles my needs with care."
We responded:
"“Like a Good Neighbor” isn’t just a catchy term. We work hard to deliver. Thanks Elizabeth!"
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Kailee Klempner

April 28, 2025

5  out of  5
rating by Kailee Klempner
"Worked with Molly to sort out my renters insurance policies for both apartments I’ve been at. Everything went smoothly and communication was so quick and easy!"
We responded:
"So happy that you’re satisfied Kailee. Thanks for your business!"
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joan lombardi

April 18, 2025

4  out of  5
rating by joan lombardi
"Janell is very efficient and professional. We received good and quick pricing for our auto and home insurance. We would recommend Jim Donahue for your insurance needs."
We responded:
"Thank you Joan. All of us at the Donahue Agency agree. Janell is fantastic! Thanks for sharing your thoughts and for being a valued customer."
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Jennifer Beese

April 16, 2025

5  out of  5
rating by Jennifer Beese
"Janell is wonderful, friendly, prompt and provides great service !"
We responded:
"Thanks Jenny. All of us at the Donahue Agency agree! I really appreciate your kind words."