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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Percy Lucina

Percy Lucina

November 26, 2024

5  out of  5
rating by Percy Lucina
"Janell @ Jim Donahue’s office was a tremendous help. She handled everything so efficiently and expeditiously. It’s good to have a local person looking out for my policies and family. I’d recommend this office."
We responded:
"We are very lucky to work with Janell each and every day, and I'm thrilled that you feel similarly. Thanks Percy! "
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daniel troy

November 26, 2024

5  out of  5
rating by daniel troy
"I’ve been a loyal customer of State Farm for several years now, and I can confidently say that I've always been satisfied with their services. From the very beginning, their level of customer service has been exceptional, and it’s one of the main reasons I’ve stayed with them for so long"
We responded:
"My team and I at the Donahue Insurance Agency are thankful for you and your business. Thanks Dan!"
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Sarah Wieczorkiewicz

November 18, 2024

5  out of  5
rating by Sarah Wieczorkiewicz
"This is, by far, the best insurance agency around. Everyone in the office is kind, honest, and always willing to help you with all your insurance needs. Can’t imagine doing insurance business elsewhere."
We responded:
"Thanks Sara! All of us here at the Donahue Agency are thrilled that you are pleased with our service. We love having you as a customer."
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Doug McCarrell

November 16, 2024

5  out of  5
rating by Doug McCarrell
"As isual Janell and the Donahue team is there when i need them. Thank you for making it so easy to resolve my family's needs. It is impossible to imagine my insurance with anybody else! I have worked with Janell for over 20 years. There is simply nobody who does a comparable job when it comes to customer care. The whole team at Donahue's office is consistently excellent. I tell everyone I know to call Janell. She knows insurance and loves people. I look forward to another 20 years. 5 star professionals in this office!! Thank you Janell...so appreciate you! Happy Holidays to you and your family."
We responded:
"Looking forward to another 20 years, Doug. We strive to provide excellent customer service."
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Bw W

November 15, 2024

5  out of  5
rating by Bw W
"I have been working with Jim Donahue for over 20 years. Jim has a great staff headed up by Jannel, who is knowledgeable, attentive, and truly dedicated to providing the best service possible. They take the time to explain all the details clearly and ensures that I understand my options, and always has my best interests in mind. I feel confident and secure knowing my insurance needs are in their hands. I highly recommend Jim Donahue to anyone looking for a reliable, caring, and professional agent! Stephen Slas"
We responded:
"That’s very kind of you Steve! Thanks for your business and your recommendation of the Donahue Agency."
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Joyce Crement

November 5, 2024

5  out of  5
rating by Joyce Crement
"We are new to Jim Donahue's agency, though State Farm customers for nearly 50 years. We have had few claims and only one other claim from our Home Owners. We are so RELIEVED and COMFORTED by our decision to switch our agency to Jim Donahue's team. A week ago I reluctuntly wondered about filing a claim for water damage in our house, and after consulting with Molly, one of Jim's team members, I discovered the damange was far more significant and problematic than I anticipated. The response and superb customer service has been seamless! The referral for mitigation has been spot on and far more efficient and thorough than our previous claim's response. We feel well supported and directed. We are SO pleased and I would like to give a HUGE shout out to this State Farm agency professionalism and support."
We responded:
"It’s wonderful having you and your family at the Donahue Agency Joyce. Thanks for acknowledging Molly’s effort and for your business!"
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Felipe Lago

October 31, 2024

5  out of  5
rating by Felipe Lago
"I was shopping around for home and auto insurance, and I wish I would have just call them first and save my self some time. Molly was able to provide me with a competitive quote and excellent service. They are always available and fantastic to work with."
We responded:
"Thanks Felipe! I appreciate your acknowledgment of Molly’s effort, and my team overall. I love my staff and my customers."
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Sandy M

October 30, 2024

5  out of  5
rating by Sandy M
"Great friendly service!"
We responded:
"Welcome to the agency, Sandy. Looking forward to working with you for many years. "
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Lech Deregowski

October 28, 2024

5  out of  5
rating by Lech Deregowski
"I was recommended to Jim by my loan officer, Jim introduced me to a member of his team, Janell, and she helped take me from start to finish in getting the necessary coverage I needed. Very friendly, patient and fast! A great team!"
We responded:
"The Donahue Agency takes great pride in our efficiency Lech. It’s very nice of you to recognize that and Janell in particular, thank you."
Profile photo of Jasmine Smart

Jasmine Smart

October 28, 2024

5  out of  5
rating by Jasmine Smart
"I enjoy working with the staff at this location. Very helpful, and always polite."
We responded:
"That’s nice to hear Jasmine. We enjoy working with you as well. Thanks!"
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Alix V

October 21, 2024

5  out of  5
rating by Alix V
"Great customer service! Team was very helpful when making sure I had the proper coverage."
We responded:
"We work to make all of our customers happy at the Donahue Agency. Thanks for being part of State Farm Family!"
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kathleen suess

October 18, 2024

5  out of  5
rating by kathleen suess
"I have been using Jim Donahue’s State Farm branch for I believe 20 years. The girls in the office are so knowledgeable and responsive, and have helped me as I worked through selling a home, renting multiple apartments, buying cars, etc. I would recommend them to anyone. And I thank them………"
We responded:
"Well, we thank YOU Kathleen! I’m thrilled that you’re pleased with our team and I appreciate you for acknowledging their effort! "
Profile photo of Daniel Sauceda Jr.

Daniel Sauceda Jr.

October 17, 2024

5  out of  5
rating by Daniel Sauceda Jr.
"Excellent service for your Business and Auto Insurance! Don’t look anywhere else. Speak to Molly let her know I sent you."
We responded:
"Both Molly and I appreciate you Daniel, as does the entire team at the Donahue Agency!"
Profile photo of Quovadis Robinson

Quovadis Robinson

October 14, 2024

5  out of  5
rating by Quovadis Robinson
"Me and my family have been with Jim and his team for decades!! He and his team are always a pleasure to work with, especially Janell she’s always so kind and personable and helps me with any of my questions in a timely manner! I would definitely recommend Jim Donahue State Farm Agency!"
We responded:
"It has been our honor and pleasure working with your entire family for all of these years. Thanks again Quovadis!"
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Chris Martin

October 10, 2024

5  out of  5
rating by Chris Martin
"Has been my agent for 10yrs! House, cars and kid. Even filing a claim. Has met or exceeded my expectations."
We responded:
"All of us at the Donahue Insurance Agency appreciate you and your business. Thanks Chris!!"
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Scott Vogg

October 8, 2024

5  out of  5
rating by Scott Vogg
"Janell is the best! I moved from Allstate and premiums went down a ton. As important is the service from Janell is as good as it can get. Even had a claim (that 90mph wind storm this summer) and SF was great about it all, paid on time, no hassles."
We responded:
"So happy that you’re satisfied with Janell and the team Scott!"
Profile photo of Cathy Grimes

Cathy Grimes

October 7, 2024

5  out of  5
rating by Cathy Grimes
"I cannot say enough nice things about this insurance office. Jim Donohue is a careful and diligent agent for State Farm and we’ve had our coverage with his office for about fifteen years. However, at this point, most of our questions and service is provided by his office staff. I believe the entire staff is made up of women and each is EXCELLENT. Without exception, they are thorough, helpful, detail oriented, good listeners and empathetic. Exactly what you are seeking when considering additional coverage or reporting a loss. My husband and I both highly recommend this office."
We responded:
"My team should get all of the love Cathy. You are correct…..they are amazing! Thanks to you and Jeff for being such loyal and great customers!"
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John Parypinski

October 7, 2024

5  out of  5
rating by John Parypinski
"Great punch of people Started working with Jim Donahue on a recommendation And I'm very happy with my decision. I would recommend them to anybody who would who can appreciate talking to real people. Everyone in the office is willing to spend as much time as necessary to help met my insurance needs. I also have a Hagerty policy throught them for my 1988 Fiero GT. Thanks again for having me, Johnny P Berwyn, IL"
We responded:
"The Donahue Agency is thrilled that you made that decision as well. Thanks Johnny!"
Profile photo of Luanne Schekhtayan

Luanne Schekhtayan

October 3, 2024

5  out of  5
rating by Luanne Schekhtayan
"Janell was very helpful and through. She came through with everything that was needed at a good price."
We responded:
"I has been a pleasure working with you Luanne. Thanks for your comments and support!"
Profile photo of Jason & Kat Selgert

Jason & Kat Selgert

September 6, 2024

5  out of  5
rating by Jason & Kat Selgert
"We had a fantastic experience with Jim Donahue State Farm insurance! They helped our family secure a great price on home insurance and even bundled it with my auto and boat insurance, saving us a few hundred dollars. The process was incredibly smooth and easy from start to finish. I highly recommend them for anyone looking for a reliable and hassle-free insurance experience!"
We responded:
"Welcome to the Donahue Agency Jason and Kat! We’ll take great care of you and your family."
Profile photo of Matthew Heater

Matthew Heater

August 26, 2024

1  out of  5
rating by Matthew Heater
"These people made a clerical error that cost me a lot of money and wouldn’t own up to it."
We responded:
"Thanks Matthew. All of us at the Donahue Agency appreciate you and your business."
Profile photo of AnnJoyce Crement

AnnJoyce Crement

August 23, 2024

5  out of  5
rating by AnnJoyce Crement
"We are new to this Agency having been State Farm customers for over 50 years. We have found customer service to be exemplary with staff being available, knowledgable, and welcoming through our transition. We are delighted to have made this switch to Jim Donahue's agency."
We responded:
"Everyone here at the Donahue Agency welcomes you and your family to our office. Thanks Joyce!"
Profile photo of SHARON LANGE

SHARON LANGE

August 12, 2024

5  out of  5
rating by SHARON LANGE
"I received timely response to all my questions and concerns about my policy’s. The office staff was very professional and helpful. I will recommend them without hesitation."
We responded:
"Customer service is job #1 at the Donahue Agency and we are happy that you’re satisfied. Thanks Sharon!"
Profile photo of Kate Minella

Kate Minella

August 12, 2024

5  out of  5
rating by Kate Minella
"All the staff there are incredibly friendly and willing to help! We switched in the last few months and were able to save some money with State Farm- the process was super easy. Would definitely recommend!!"
We responded:
"We are thrilled that you saved money Katie! Thanks for being a new customer and we look forward to working with you for many years to come."
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JAMIE Klempner

August 6, 2024

5  out of  5
rating by JAMIE Klempner
"Very easy to work with! Responds quickly"
We responded:
"My team and I appreciate you and your business. Thanks Jamie!"